The matters of the quality management are often regarded as the most essential managerial strategy within any company. Originally, it is impossible to adjust the effective performance of a company without taking into consideration the quality principles and quality management. The fact is that, by implementing the quality principles any company aims to satisfy the customers by the means of providing the values for what they consume.
To begin with, there is strong necessity to mention that the principles of implementing and performing the quality management rules do not generally differ from the allover principles of successful work. It should be stated that according to Crosby (in Ahire and Golhar, 2006) sometimes it is required not only care about the matters of quality services or products, but, also providing some additional services, which would add to the allover quality. The background of this principle is concluded by the fact, that customers feel that they are cared and valued, thus, they wish to resort to these services again. Avery and Zabel (2006) stated the following fact: “One area of satisfying the internal suppler is by empowering the workers. This means to allow them to make decisions on things that they can control. This not only takes the burden off the supervisor, but it also motivates these internal suppliers to do better work.” In the light of these facts, it is necessary to emphasize that as Juran claimed (in Ahire and Golhar, 2006) the sources of the problems, linked with the quality management, are regarded as the delays and late improvement of the quality management principles. The bottlenecks, which often appear during the trouble shooting, should be removed instantly.
As for the matters of quality management principles implementation, it should be stated that the most common mistake, which may create essential obstacles for implementing quality standards and principles, is the quality testing on the services which are provided. Originally, Deming stated that quality test and implementation principles should be incorporated on the stage of product design, otherwise, the trust credit will be lost quickly (Avery and Zabel, 2006). Arogyaswamy and Simmons (2003) emphasized, that the principles of quality implementation are dependent on the issues of performance achieved, and the efficient manufacturing processes. Ahire and Golhar (2006) in their turn stated that: “The implementation of quality management systems will promote the appearing of the new types of products and services, based on the high quality management. The consumers will be able to choose the type of the services, grounding their choice on the standards of quality management”. These principles should be initially established by the company, and there is strong necessity that the principles should correspond to the legitimate requirements of the actual and potential consumers within the integral approach to quality. Originally, this thesis should be realized as the varied level of compliance, with the criteria of the quality management, stating that the company should be prepared for the consequences of quality management implementation (both positive and negative).
Finally, it should be stated that the principles of quality management and the strategies of implementing these principles depend on the character of the services and products, which company provides. From the philosophic point of view, it should be emphasized that quality management principles depend on the matters of satisfying customers, and granting the proclaimed quality of products, or services.
- Ahire, S. L., & Golhar, D. Y. (2006). Quality Management in Large vs Small Firms. Journal of Small Business Management, 34(2), 1
- Arogyaswamy, B., & Simmons, R. P. (2003). Value-Directed Management: Organizations, Customers, and Quality. Westport, CT: Quorum Books.
- Avery, C., & Zabel, D. (2006). The Quality Management Sourcebook: An International Guide to Materials and Resources. New York: Routledge.